Order & Delivery Information

Ordering is available 24 hours, every day & we deliver island-wide (an additional fee applies for Jurong Island).
For urgent deliveries, please select the Express / Next Day Delivery option during checkout.

STANDARD DELIVERY

Orders will be delivered within 3 working days.
Order cut-off time: 9:00 AM
- All received orders will be finalized at 9:00 AM every working day and prepared for the next working day (except Public Holidays & Sundays).
- For orders received on Monday, Standard Delivery will be on Thursday.
- For orders received on Thursday, Standard Delivery will be on Monday.
- Any changes, additions or cancellations of item(s) must be made by 9:00 AM.
Delivery Days: Monday to Saturday
Delivery Time:
- 10:00 AM – 6:00 PM
- 6:00 PM – 9:00 PM
No delivery is available on Sundays and Public Holidays.

EXPRESS / NEXT DAY DELIVERY

Express / Next Day Delivery is available at S$40.
Please select the Express Delivery option during checkout.

DELIVERY CHARGES

FREE delivery for orders of S$150 and above.
S$20 delivery fee for orders below S$150.
Additional S$20 for delivery to Jurong Island.
Re-delivery fee: S$20.

PACKAGING

Foam boxes & ice gel packs will only be provided for all Meat Boxes and air-flown chilled items (except chicken items).
Self-collection is not available.

DELIVERY CONFIRMATION DATE & TIME

We will notify you of the confirmed delivery date via email and SMS. If you do not receive the email, please check your spam folder.

Order updates will also be sent to your email.

IN CASE OF UNSUCCESSFUL DELIVERY

If nobody is available at the indicated address to receive the order, the driver will have to leave after 5 minutes of attempting to contact you. As the driver will have other orders to fulfil, your kind understanding is appreciated.

If you request the driver to leave the ordered items at your doorstep or in a cooler box, this will be at your own risk. In such cases, ANZU Meat Factory cannot be held responsible for the quality or safety of the delivered items.

If the driver has already left your address, please contact us to arrange another delivery. A re-delivery fee of S$20 will apply.

CHANGE OF DELIVERY DATE OR TIME

Please email us at least 1 working day in advance if you need to reschedule your delivery.

If you are unable to receive your order on the confirmed delivery date, an additional S$20 re-delivery fee will apply.

Please check your email inbox and SMS for delivery updates and follow-up from our Admin team.

Thank you for your understanding and cooperation.